Account Manager

Descripción

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Marine

Caterpillar Marine, part of Caterpillar’s Oil & Gas and Marine Division (COGMD) within the Power and Energy segment, provides propulsion power, auxiliary power, and lifecycle solutions to customers across the global marine industry. Through a combination of products, services, and global dealer support, the organization helps customers operate more efficiently, reliably, and sustainably over the life of their assets.

Role Summary

If you are looking for an engaging role with an opportunity to build strong, lasting customer relationships and make a tangible impact on customer experience and business outcomes, I invite you to apply.

Join our global team focussed on solving customers’ toughest challenges while while delivering a consistent, high-quality experience.

The Opportunity

• Lead development and maintenance of effective relationships with assigned offshore and dredge customer accounts, as well as internal and dealer stakeholders
• Develop and execute account strategies and activities for assigned customers; establish strong relationships with key decision makers and identify business needs and opportunities
• Drive development and implementation of regional market and account strategies, securing alignment and commitment of Caterpillar and dealer resources to deliver customer satisfaction and long-term growth

What You Will Do

Account Management & Customer Engagement

• Lead and participate in key account opportunities, collaborating with dealers, internal Caterpillar teams and leadership to deliver aligned and competitive solutions
• Define long-term priorities with customers, aligning customer objectives with Caterpillar’s capabilities to strengthen partnerships and drive sustainable growth
• Leverage Caterpillar’s product, service and lifecycle solutions to demonstrate value and support customer outcomes across the asset lifecycle
• Follow organizational policies and procedures and maintaining clear, open and direct line of communication within the organization to meet customer requirements
• Consult with dealers and internal business partners on sales and service support of product to key customer accounts
• Support communication with customers on pricing, delivery timelines, anticipated delays and relevant updates
• Work directly with customers to collect information, identify opportunities and ensure customer needs are understood and addressed

What You Have

Industry Knowledge:
Experience in marine – offshore, dredge or related industries, with a strong commercial understanding of customer operations, vessel lifecycle and equipment applications. Exposure to ship owners, operators, shipyards, vessel designers and/or offshore service providers is preferred.

Customer Focus:
Market-oriented and customer-centric with strong strategic thinking capability. Experience working with dealers and customers; ability to align customer needs with Caterpillar solutions and create long-term value.

Effective Communications:
Strong interpersonal and communication skills to engage with internal teams, dealers, and customers. Ability to clearly articulate ideas, influence stakeholders and manage complex discussions.

Account Management:
Knowledge of account management practices with the ability to manage customer relationships, opportunities, and day-to-day activities. Proactive approach with ability to prioritize and drive execution.

Negotiating:

Understanding of Negotiation concepts and ability to achieve mutually beneficial outcomes with customers and partners

Value Selling:
Ability to position Caterpillar products and services based on total value, differentiating solutions through reliability, lifecycle support and customer outcomes.

Top Candidates Also Have: (Qualifications)

• Experience in marine propulsion, power systems, and/or offshore applications
• Proven experience (5–8+ years) in a similar account management or commercial role
• Knowledge of Salesforce or similar CRM systems
• Degree in Mechanical Engineering, Marine Engineering, or related field; Business degree is an advantage
• Strong understanding of dealer/OEM operating models
• Fluency in English; Additional languages such as Arabic, French, Portuguese or Spanish are an advantage

Additional Information:

• The role requires up to 30-50% travel

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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